Ordering Information

How to Order ALEKA and ACUFLEX Products
Aleka Sports recommends ordering any ALEKA or ACUFLEX product using our secure website or through an Authorized Dealer. Online orders submitted on this website by 2:00pm are shipped out the same day (excluding Sunday's, National or Public Holidays). Rods, reels, combo outfits, clothing, lines, boxes and other products are shipped by Courier Service and delivery timeframes are between 1 – 4 working days depending on your location. Fly patterns and lure only orders are shipped by Mail Service and delivery timeframes are between 2 – 5 working days. International delivery timeframes vary, please see below. Phone 1-800-961-4788 to place your phone order.

Click to view Domestic & International delivery rates or simply add your items to the cart, shipping rates are provided prior to checkout.

International orders please complete our checkout page and enter your exact delivery address. A price estimate for delivery will be provided prior to checkout - see our standard chart for International delivery rates.

28 Day Money Back Guarantee
The way we look at it, we've got no business asking for your next order until you're 100% satisfied with your last order. To make sure you get everything you expect from Aleka Sports LLC, we back your direct purchase with our 28 day money back Satisfaction Guarantee. You can buy with confidence, knowing that if you're not completely satisfied with your order when it arrives, you can return it for a prompt exchange or refund for the price of the item/s.

Credit Card Orders
When using the AlekaSports.com cart checkout, you may use Visa, MasterCard, AMEX, Discover, Delta, Solo, Maestro or Visa Electron as payment on orders. When using your credit card, please provide your credit card billing address, if different from the delivery address, and daytime/evening phone numbers. If your billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, Aleka Sports LLC reserves the right to cancel the order without notification.

International Orders and Taxes
In certain Countries & Territories Aleka Sports LLC has appointed a local Distributor who will handle the distribution of your products and the processing of your order. Aleka Sports direct dispatch orders from our US distribution center based in the State of Virginia or our UK distribution center based in East Sussex. Some countries charge a tax on importing goods shipped from overseas. In order to know whether import tax is likely to be charged, you should check prior to ordering. All import goods tax and duty charges are the responsibility of the person receiving the goods. Under no circumstances will we falsify invoices or delivery labels. For International orders, please complete our checkout page and enter your exact delivery address, a price estimate for shipping will be provided prior to checkout, you can view a standard chart for International delivery rates. If your country is not available as an option in the checkout process, we are not able to ship to your country.

Backorders
Aleka Sports LLC makes every effort to ensure full stock availability at all times. In the unlikely event that one of our products is not available at the time of ordering, you will notified at checkout or by email in most cases within three working days. Backorders may require an additional shipping charge if multiple shipments to your address are required.

Product Returns, Exchanges & Credits
If for any reason you are unhappy with any of the goods received from an Aleka Sports direct purchase, you can return any of them to us for an exchange or credit refund within twenty-eight days of receipt, providing they are still new, unused and in the original packaging. If your order was paid by credit card, Aleka Sports will issue a credit to your credit card account when the items are returned.

When you receive your order, contact and product return information for Aleka Sports will be displayed on the paperwork. Please keep your paperwork as proof of purchase in the event you need to return or exchange items. Your order must be returned to Aleka Sports Returns Department in order to receive full product credit or a refund. Shipping costs will not be refunded except in cases of goods which do not correspond with the contract sale such as faulty, damaged, misdescribed or wrongly supplied goods. Contact Aleka Sports by email for help or assistance in processing a return.

Defective or Damaged Returns
Damaged or defective Aleka Sports direct merchandise should be returned directly to Aleka Sports for warranty repair or replacement, or a full refund. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call Aleka Sports immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize chances of making a claim, and you may not receive credit for the return. All claims need to be made within 7 days of receipt of goods.

Order Questions or Changes
If you have placed an order via AlekaSports.com recently and need some information or would like to change your order please visit our online help section which answers most common questions. View your order status in your account 24 hours a day, seven days a week.


For questions, comments or assistance, we invite you to Contact Us.

For further information please visit our online Help and Advice Section.

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